Product Documentation
Provides detailed product information for external users and customers, while serving as a knowledge base for internal support and development teams.
Release Preview/ Release Notes
Inside scoop on new features, the latest upgrades, and squashed bugs.
Quick Start Cards
Concise, visual guides for getting started with a product or feature quickly.
API Docs
Technical documentation detailing how to use your product's application programming interface (API).
Product Help
Concise guides to help understand and troubleshoot products.
Feature Tours
Interactive tours highlighting key product features and their benefits.
How-Tos
Step-by-step instructions
on how to perform specific tasks or use particular features.
Product Videos
Engaging videos showcasing product features, benefits, and usage.
Help Portal
Knowledge center with articles, FAQs, tutorials for user troubleshooting.
FAQs
Frequently asked questions and their answers, addressing common user inquiries.
Marketing and Customer Communication
Engages potential customers and partners externally while aligning internal teams such as Sales with brand messaging and product value propositions.
Webinar
Live, interactive online seminar or presentation for information sharing.
Case Studies
Real-life examples of your product’s problem- solving capabilities.
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Product
Websites
Online platforms showcasing product features, benefits, and value proposition.
PowerPoint Presentations
Slideshow presentations used for training, marketing, or internal communications.
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Blogs and Articles
Informative written content on product features, strategies, and developments
Community Help (Forums)
Online platforms where users can ask questions, share knowledge, and get support from other users.
White Paper
An authoritative guide showcasing valuable solutions to specific problems.
Module Briefs
Brief overviews of specific modules or components of a larger product or
system.
Brochures and Flyers
Printed or digital materials showcasing products in a visually appealing way.
Mailers/
Newsletters
Regular emails updating customers on company news, products, and promotions.
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Infographics
Visual representations of data or information, making it easier to understand.
Press
Release
A formal announcement promoting a new product, partnership, or milestone.
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Datasheets
Summary of product specs, features, and technical
details.
Solution Briefs
Concise descriptions of how your product solves specific customer problems or industry challenges.
Data
Visualization
The presentation of data in a visual format to reveal patterns, trends, and insights.
Downtime Notifications
Timely alerts informing users about incidents like service interruptions or planned maintenance.
Podcasts
Audio series exploring product insights, featuring experts and industry trends.
Onboarding and Digital Adoption
Facilitates smooth integration of new technologies for external clients, while guiding internal teams through digital transformation initiatives.
UX
Assistance
Support services to help
users navigate and get the most out of your product's interface.
Digital Adoption Workflows
Guided tutorials and interactive walkthroughs that help users learn new software or features.
Onboarding
Portal
A centralized hub for new users to access resources, guides, and support
materials.
Training and Curriculum Development
Educates external customers and partners on product usage, while also supporting internal staff development and onboarding processes.
Deep Dives
In-depth technical articles or guides exploring complex topics related to your product.
Training Courses
Structured learning materials designed to teach users how to effectively use a product.
Guided Trainings
Engaging instructor-guided training that promotes interactive learning.
Maintenance, Publication, and Curation
Regularly updating, releasing, and thoughtfully organizing information to keep it accurate, relevant, and easily accessible.
Content Management
The process of creating, organizing, and publishing content to various channels.
Content
Migration
Transferring content from
one platform or system to another.